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Privacy Policy - Alpha5


This Privacy Policy provides a detailed explanation about how we collect, store, and use your personal information. This Policy forms part of the Alpha5 User Agreement. By accessing and using Alpha5.io or any of our Services, you accept and agree to be bound by the terms of this Policy. Unless you accept and agree each and every term and condition of this Policy and to be bound by them you must not use our Services or any part thereof. In this Policy, “Personal Information” means any information which, either alone or in combination with other data, enables you to be directly or indirectly identified, for example, your name, email address, username, contact details, or any unique identifier such as an IP address, device ID or other online identifier. We reserve the right to update, modify, amend, or revoke this Policy at any time in our absolute discretion.

Collection of your Personal Information

When you register your account with Alpha5 or use your account with Alpha5, you are required to provide personal registration information in accordance with our KYC Policy. When you use the services offered by Alpha5, we may automatically receive and record the information relating to your web browser, including but not limited to the IP address and records on the web pages that you request to access. From time to time, we may obtain information about you from third party sources as required or permitted by applicable law, such as public databases, ID verification and services for the purpose of verifying your identity. ID verification services use a combination of government records and publicly available information about you to verify your identity.

Use of your Personal Information

We collect your Personal Information for the following purposes

Subject to applicable laws and regulations, we may from time to time send direct marketing materials promoting services, products, facilities, or activities to you using information collected from you. We will provide you with an opportunity to opt-in to such communications and will only send them to you if you consent. We will not provide your Personal Information to third parties for direct marketing or other unrelated purposes without your written consent.

Protection of your Personal Information

We will take all reasonable steps to protect and secure your Personal Information. However, no method of transmission over the internet, or method of electronic storage is totally secured. As such, we do not guarantee such measurements will provide protection without risks despite its best endeavor. When you enter our website or engage in our Services, in order to protect your Personal Information, data transmits through our website or server will be encrypted. This might not applicable when you enter into any other website which is maintained by a third party. Your visit to these third parties’ websites is not protected by this Policy. In that event please check and read the third party’s privacy policy. These third parties’ websites are not owned or controlled by us. We have not authorised them to collect any personal data from you. Therefore, we do not accept any responsibility or liability for any exposure or use of your personal data at these third parties’ websites or losses arising from a third party website’s practice or policy. Access to your Personal Information kept by us are in strict confidence unless approval is granted by the appropriate senior management. Approval granted to relevant personnel is on a “need to know” basis only.

Updating your Personal Information

We will take reasonable steps to ensure that your Personal Information held by us (i) is accurate with regard to the purposes for which it is to be used, and (ii) is not kept longer than is necessary for the fulfillment of the purpose for which it is to be used, which is when your relationship with us ends, unless the further retention of your Personal Information is otherwise permitted or required by applicable laws and regulations. You are entitled to review, correct, amend or delete your Personal Information at any time by logging in to your account and updating the information.

EEA users only

We will take all steps reasonably necessary to ensure that your information and materials are treated securely and in accordance with this Policy. All information and materials you provide to us is stored on our secure servers. Where we transfer our data outside of the EEA, we ensure that adequate safeguards are in place.

Disclosure of your Personal Information

We may disclose your Personal Information to the following parties (who may be located or use your Personal Information outside your jurisdiction of residence)

Apart from the above, we will not disclose your Personal Information to any other third parties unless we obtain your prior express consent. However, your Personal Information in anonymous format may be disclosed.

For EEA users:

You have a number of rights to your Personal Information kept by us, and these rights include as follows:

To ensure your above rights, we may request you to provide us with some information to help us confirm your identity, which is necessary to secure that your Personal Information will not be disclosed to any person who has no right to receive it. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.